Terms of Service

1. Introduction

Welcome to Medi-Cal Regulation Specialists (M.R.S.). By using our website, services, and resources, you agree to the following Terms of Service. Please read these terms carefully before using our services.

If you do not agree with any part of these terms, do not use our services.

2. Services Provided

M.R.S. specializes in assisting individuals and families with Medi-Cal eligibility, application processing, and appeals. Our services include:

  • Consultations regarding Medi-Cal eligibility and planning
  • Application assistance and submission support
  • Advocacy and representation in interactions with Medi-Cal eligibility workers
  • Appeal assistance in case of denials
  • Educational seminars and training for individuals and healthcare professionals

M.R.S. does not provide legal services and is not a law firm. We do not offer medical, financial, or legal advice beyond the scope of Medi-Cal application assistance.

3. Client Responsibilities

By using M.R.S. services, you agree to:

  • Provide accurate and complete information necessary for the Medi-Cal application process.
  • Submit all requested documentation in a timely manner to avoid processing delays.
  • Acknowledge that Medi-Cal approval is subject to California Department of Health Care Services (DHCS) regulations and that M.R.S. cannot guarantee approval if all requirements are not met.
  • Understand that Medi-Cal laws and regulations are subject to change, and M.R.S. will provide services based on current rules at the time of consultation.

4. Fees and Payments

  • M.R.S. charges a $95 consultation fee, which is non-refundable.
  • Additional services may be billed at a flat rate or a percentage of recovery, depending on the agreement.
  • Payments must be made in full before services are rendered unless otherwise agreed upon in writing.
  • Failure to pay for services may result in termination of assistance.

5. No Guarantee of Outcome

M.R.S. provides expert guidance and assistance and confidently guarantee an approval for Medi-Cal in our Service Agreement. The guarantee’s contractual enforceability depends entirely on client’s compliance with M.R.S. documentation requests, and D.H.S. time allowance requirements, and the accuracy of provided information regarding the families disclosure of eligibility criteria.

M.R.S. is not responsible for denials, delays, or disputes that arise from:

  • False or misleading information provided by the client.
  • Changes in Medi-Cal laws or county-specific policies.
  • Government processing errors outside of our control.

6. Confidentiality & Privacy

M.R.S. respects your privacy and confidentiality. We do not sell or share personal information with third parties, except as required to complete Medi-Cal applications or as mandated by law.

Clients acknowledge that email and digital communication are not always secure and assume the risks associated with electronic correspondence.

For more information, please refer to our Privacy Policy.

7. Cancellations & Refunds

  • Consultation fees are non-refundable.
  • If a client wishes to cancel an ongoing service agreement, a refund may be issued only if work has not yet commenced.
  • Requests for cancellations or refunds must be made in writing via email at services@needmedi-cal.com.

8. Limitation of Liability

M.R.S. and its representatives are not liable for:

  • Any loss of benefits due to misinformation provided by the client.
  • Delays, denials, or disputes related to Medi-Cal eligibility decisions.
  • Financial losses incurred due to Medi-Cal recovery efforts or estate claims.

In no event shall M.R.S. be responsible for any indirect, incidental, or consequential damages related to the use of our services.

9. Dispute Resolution

In the event of a dispute, both parties agree to resolve matters amicably. If resolution is not reached, disputes shall be handled through mediation or arbitration in the State of California, in accordance with applicable laws.

10. Changes to Terms of Service

M.R.S. reserves the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is the client’s responsibility to review these terms periodically.

11. Contact Information

For any questions regarding these Terms of Service, please contact us:

Phone: 877-677-6334

Email: services@needmedi-cal.com

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Privacy Policy

1. Introduction

Welcome to Medi-Cal Regulation Specialists (M.R.S.). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal and non-personal information to provide our services efficiently. This may include:

  • Personal Information: Name, email address, phone number, mailing address, and any information voluntarily provided through forms or communication.
  • Medical and Financial Information: When assisting with Medi-Cal applications, we may require details about your financial status, assets, medical history, and related documents.
  • Automatically Collected Information: IP addresses, browser type, referring website, and usage data collected through cookies and tracking technologies.

3. How We Use Your Information

We use the collected information to:

  • Process and assist with Medi-Cal applications.
  • Respond to inquiries and provide customer support.
  • Improve our website and services.
  • Send important updates, notifications, or promotional materials (you may opt out at any time).
  • Ensure compliance with legal and regulatory obligations.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share information in the following cases:

  • With Medi-Cal and Government Agencies: To assist with eligibility determination and application processing.
  • With Trusted Service Providers: Third-party professionals assisting in Medi-Cal-related matters.
  • Legal Requirements: If required by law, we may disclose information in response to court orders, subpoenas, or legal processes.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to your data and request corrections if inaccurate.
  • Opt-Out: You may opt out of receiving promotional emails or marketing communications.
  • Data Deletion: You may request that we delete your personal data, subject to legal obligations.

To exercise these rights, contact us at services@needmedi-cal.com.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. Cookies help us understand site usage, personalize content, and improve functionality.

You can adjust your browser settings to disable cookies, but doing so may limit website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. M.R.S. is not responsible for the privacy practices of these external sites. We encourage you to review their policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us to have it removed.

10. Changes to This Privacy Policy

M.R.S. reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically.

11. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

Phone: 877-677-6334

Email: services@needmedi-cal.com

By using our services, you acknowledge that you have read and agree to this Privacy Policy.

Accessibility Compliance

1. Commitment to Accessibility

Medi-Cal Regulation Specialists (M.R.S.) is committed to ensuring digital accessibility for all individuals, including those with disabilities. We strive to continuously improve the user experience for everyone by adhering to relevant accessibility standards and implementing assistive technology solutions.

2. accessiBe Implementation

To enhance accessibility on our website, we have integrated accessiBe, an industry-leading web accessibility solution. accessiBe provides an AI-powered accessibility widget that enables visitors to customize their browsing experience based on individual needs.

3. Accessibility Features

The accessiBe tool includes the following features to improve accessibility:

  • Screen Reader Compatibility: Ensures that visually impaired users can navigate the site effectively.
  • Keyboard Navigation: Allows users to browse and interact with the site using only a keyboard.
  • Adjustable Text & Colors: Users can modify font size, spacing, contrast, and background colors for better readability.
  • Focus and Highlighting Tools: Enhances clarity by emphasizing links, buttons, and text elements.
  • Stop Animations: Disables flashing images and moving elements for users with sensory sensitivities.
  • Assistive Features: Additional options for cognitive impairments, dyslexia-friendly fonts, and alternative navigation methods.

4. Compliance with Accessibility Standards

Our website follows best practices outlined by the following accessibility guidelines:

  • Web Content Accessibility Guidelines (WCAG) 2.1: Compliance with Level AA success criteria.
  • Americans with Disabilities Act (ADA): Alignment with legal accessibility requirements.
  • Section 508 Compliance: Ensuring accessibility for users with disabilities in accordance with U.S. federal regulations.

5. How to Use the Accessibility Tool

The accessiBe widget can be activated by clicking the Accessibility Icon located on the corner of the screen. Once activated, users can adjust the website settings to match their accessibility preferences.

For additional assistance, accessiBe provides an AI-powered screen reader and automatic adjustments for users based on their browsing technology.

6. Ongoing Efforts and Improvements

M.R.S. is committed to continuous accessibility improvements. We perform regular audits, user testing, and updates to ensure compliance with evolving accessibility standards. We welcome feedback from our users to further enhance our website's accessibility.

7. Contact Us for Accessibility Support

If you experience any accessibility issues or need further assistance, please reach out to us:

Phone: 877-677-6334

Email: services@needmedi-cal.com

8. Third-Party Accessibility

While we strive to ensure accessibility across our entire website, some third-party content and links may not be fully accessible. We encourage users to reach out to us if they encounter any difficulties navigating third-party pages.

9. Policy Updates

This Accessibility Compliance statement is reviewed and updated periodically to reflect improvements and regulatory changes. We encourage users to check this page regularly for updates.

By using our website, you acknowledge and support our commitment to accessibility for all users.